As a leading provider of software and service solutions for IT and customer service management, USU helps organizations optimize their IT resources in the age of cloud and AI. Globally, organizations ...

A specialized device called a modem handles the link to the ISP network. We define dial-up Internet access as an analog connection technology, meaning it uses all of the telephone line’s data transfer ...

AI in ITSM (Information Technology Service Management) holds remarkable promise—boosting efficiency, personalizing experiences, and forecasting issues beforehand. However, leveraging this promise goes ...

The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost ...

What is OTT & what does OTT stands for? Explore the meaning and definition of Over The Top with its working and why it matters to your video business. Over The Top, also known commonly as OTT, is a ...

What does that mean? If you’re an evidence-based thinker, it means nothing. If you’re a believer in astrology, however, it means I was born at a time of the year when the sun’s influence on ...

Trying to level up your team’s leadership skills? The LMS is ripe and ready for it. If you’re keen on getting even deeper into this tech and how far it can go, consider digging into guides on LMS ...

Decades of research suggest that the quality of our social ties might be the single biggest predictor of our well-being. Social connections are sometimes called “social capital” for good reason: They ...