Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

And here’s another example of why I feel that way! A TikTokker posted a video on the social media platform and showed viewers ...

The job market is evolving rapidly, and to stay competitive in 2025, job seekers must update their resumes to highlight ...

The holiday season and its aftermath puts a particular focus on returns and refunds, but it's a year-round retail sector ...

American Electric Power is a solid investment with a 3.8% dividend yield, strong track record, and growth potential for ...

The integration of hybrid cloud architectures is transforming the banking sector, enabling the deployment of advanced AI ...

The government has approved a bill that includes mandatory identification of users, the right of reply for establishments, ...

The recent NJBIZ panel discussion on artificial intelligence included executives from PCH Technologies, Diverse & Engaged and ...

Customer service has continued to deteriorate, the Public Accounts Committee said, as it urged the tax authority to be bolder ...

What Could Possibly Go Right With Our AI Future, the LinkedIn co-founder makes the case that AI can extend human ...

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