Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

And here’s another example of why I feel that way! A TikTokker posted a video on the social media platform and showed viewers ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Artificial intelligence has long ceased to be the subject of science fiction films. Businesses increasingly use AI ...

Competency-based job profiles are a powerful tool for organizations aiming to align their workforce with strategic goals. In ...

The public accounts committee (PAC) has raised concerns that HMRC has “sought to degrade its telephone service to drive taxpayers to digital channels”.

ChatGPT listens to what I am requesting, answers the questions, and even remembers the context within which I am asking them.

Kenworth Hawaii, a local business with deep roots in the community, is a shining example of entrepreneurial spirit and ...

Find out more about two customer journey tactics for the energy sector, don't miss it. Read now our corporate blog.

Generative AI empowers enterprises to enhance value creation along the customer journey, from boosting awareness to enabling ...

Payment service providers need to rethink their business model and take advantage of their customer relationships to offer ...