The year of ITSM modernization: agility, automation and AI take center stage. Agile, no-code tech accelerates adoption and ...

How do you match ITSM processes with business goals? This is a question that many IT operations professionals face when they want to deliver value to their customers and stakeholders. IT service ...

further improvement initiatives may not yield return of investment. ABC Tech management is looking for ways to improve the incident management process as recent customer survey results shows that ...

From ServiceNow and BMC to Broadcom and IBM, here are the 11 vendors that made Gartner’s new Magic Quadrant For IT Service Management Tools. Magic Quadrant For Service Management Tools The COVID ...

Oversee and lead direction for assigned IT processes utilizing the ITIL framework. Review and govern the ITSM tool team for assigned ITIL processes to ensure alignment and data quality. Coordinate ...

My various ITIL and TOGAF certification allowed me to be able to cooperate in the writing of many ITSM Processes. I like to play guitar, soccer and cycling, but... my very passion are my 3 baby and my ...